Frequently Asked Questions

Can we order siblings pictures together?

Yes! Click "Enter another password" for password login on. you can enter up to five passwords at the same time. This will unlock all available photos. You can order combined and save shipping costs.

Where we see the status of our order, such as Cash receipt, production or delivery date?

It is easiest on the link in your order email to click Order Details is. Alternatively, you can you log into "PASSWORD LOGIN" under "Returning customer" with your password, and your e-mail address. The order details can be found then "My Account".

How long does the delivery take?

The delivery time depends on the one hand after the payment. When paying via PayPal and direct debit order will be executed immediately. Advance payments usually take 3-4 days longer. Secondly, the delivery time depends on the selected products. The production times can refer you to the respective product information.

If the logo (watermark) will be removed from the picture?

Of course! The watermark is only used to protect against illegal downloads.

What is the quality of prints, posters, etc.?

We work exclusively with selected specialist laboratories. These specialized laboratories use high quality materials from reputable suppliers, to enter into any compromise on quality. Should nevertheless times make a mistake, I'll take care of course why.

Photo prints are genuine chemical includes prints!

Can you adjust the shot?

Yes. In basket you have the chance. If you scaled the picture, an enlargement of the respective area is created. Watch out for the stars that indicate to you whether the photo's resolution is sufficient for the enlargement.

I rarely buy online - how can I order photos here?

Choose a photo album from a photo that you like and click "Order photo '. Then pick from the product of your choice, giving the number and click on the button "Add to cart". Did you all photos to your shopping cart that you like, click the top right of "basket" and follow the instructions.

Availability

The photos can be ordered a month after they were published in the Gallery. For space reasons, the photos are then archived or deleted. We inform you that the photos are archived or deleted email. As a rule, we ask your Album 2 times in a row ready then the images will be deleted irrevocably. Let´s read and get emails always carefully.

Watermark

The watermark on the photos serves only to protect. If you ordered photos, the watermark is removed in the photos. Both the digital images as a file as well as the print products.

Delivery time

After receipt of the photos will be sent immediately to your home. The delivery time is 2-3 days for most products. Digital images can also request to be ordered or downloaded. In many images, the download function is not available, you might like to order digital photos on CD or as a download on request, send us an email or call us!

Quality

Photos are fully exposed through our specialized laboratory. We use only high-quality and durable materials. In particular, the Silk Paper is ideal for portraits.